At Graze and Fable we are committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise engage with our charcuterie and grazing table services.
By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Information We Collect
We may collect the following types of personal information from you:
1.1 Information You Provide Directly
• Full name and contact details (email address, phone number, mailing address)
• Event details, including date, time, venue, and number of guests
• Dietary requirements, food allergies, and special preferences
• Payment information (processed securely through our payment provider)
• Messages and enquiries submitted via contact forms or email
• Social media handles or tags if you interact with us online
1.2 Information Collected Automatically
• IP address and browser type when you visit our website
• Pages viewed, time spent on site, and referring URLs (via cookies and analytics tools)
• Device type and operating system
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process bookings, quotes, and orders for our grazing table and charcuterie services
• To accommodate dietary requirements and food allergies when preparing your order
• To communicate with you regarding your booking, including confirmations, updates, and follow-ups
• To process payments and issue invoices or receipts
• To improve our website, services, and customer experience
• To send you promotional emails or newsletters if you have opted in (you may opt out at any time)
• To comply with applicable legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting providers, email marketing platforms, and accounting software. These providers are contractually obligated to handle your data securely and only as directed by us.
3.2 Event Venues and Coordinators
With your knowledge and consent, we may share relevant event details with a venue or event coordinator to facilitate the delivery and setup of your grazing table.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.
4. Food Allergy and Dietary Information
When you provide us with information about food allergies, intolerances, or dietary requirements (such as gluten-free, vegetarian, or nut-free preferences), we use this information solely for the purpose of preparing your order safely.
Please note: While we take every reasonable precaution, we cannot guarantee that cross-contamination will not occur. By providing dietary information, you acknowledge that the ultimate responsibility for managing food allergies rests with the consumer, and we encourage you to notify all guests of the potential presence of common allergens.
5. Photography and Social Media
We may take photographs of our grazing table installations for use in our portfolio, website, and social media channels. If your event is photographed, we will use reasonable care to avoid capturing guests' faces without consent.
If you would prefer that your installation not be photographed or shared publicly, please notify us in writing prior to your event date. We will always respect your request.
If you tag us in social media posts featuring our work, you grant us permission to re-share your content. We will always credit you where appropriate.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device.
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law (for example, retaining financial records for tax purposes). Once your information is no longer needed, we will securely delete or anonymise it.
Booking and order records are typically retained for a minimum of seven (7) years to comply with financial and legal recordkeeping requirements.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include secure data storage, restricted access to personal information, and use of reputable third-party payment processors.
However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct inaccurate or incomplete information
• Right to deletion: Request that we delete your personal information, subject to legal obligations
• Right to restriction: Request that we limit how we use your information
• Right to object: Object to the processing of your personal information for marketing purposes
• Right to data portability: Request your data in a portable, machine-readable format
To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Marketing Communications
If you have opted in to receive marketing communications from us (such as promotional offers, seasonal menus, or event inspiration), you may withdraw your consent at any time by:
• Clicking the "Unsubscribe" link in any marketing email
• Contacting us directly at rachel@grazeandfable.com
Opting out of marketing communications will not affect communications necessary to fulfil your existing booking or order.
11. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal information without parental consent, please contact us and we will take steps to delete such information promptly.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
Graze & Fable
Email: rachel@grazeandfable.com
Phone: 07715 104948
Website: www.grazeandfable.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Graze & Fable